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Miludent dental office receives more calls than ever

Surfer Local leads its clients by the hand, step by step, informing them what they need to do to achieve better results.

Miludent dental office has been in Jaslo since 2008, helping thousands of patients. Specialists working at the facility also deal with periodontics and implant prosthetics. Thanks to the wide range of services in the field of dentistry, the dentists working at Miludent can deal with a comprehensive treatment of patients, from root canal treatment of teeth to prosthetic restoration or insertion of implants that restore the aesthetics of the smile. The versatile team of doctors at Miludent continues to deepen their knowledge and develop their skills during training sessions, allowing patients to benefit from the most modern treatment techniques individually tailored to their needs and abilities.
Industry
Health
Location
Jasło ul. Baczyńskiego 15/20
Operating Since
2008

"Surfer Local leads its clients by the hand, step by step, informing them what they need to do to achieve better results. Even with little marketing knowledge, anyone can improve their online visibility."

The effect

Grid after

"Surfer Local leads its clients by the hand, step by step, informing them what they need to do to achieve better results. Even with little marketing knowledge, anyone can improve their online visibility."

Goal:

Our goal was to increase our clinic's visibility on Google. Before using Surfer Local, we were in a good position, as we were already among the top dental practices in the area, but we had the impression that companies ranked first or second on Google reach far more patients.

Challenge

First and foremost, we wanted to increase Google users' contact with our office. Since competition in the area is intense, we knew we needed to work on our professional image and maintain better communication with clients.

Action

Thanks to a free tool from Surfer Local, we found out what our practice's current visibility looks like. In our city, in the counties that mattered to us, we were in 3rd or 4th position, surprising us pleasantly.

However, this position translated little into calls to the company and appointments, so we decided to get to work knowing how much a well-optimized Google business profile can do in our industry. With the Surfer Local app, we knew what steps we needed to take to achieve our goal: you improve the visibility of our business profile on Google and increase inquiries and appointments. We learned how important it is to choose the correct categories - we intuitively changed the ones we added to the ones the tool prompted us to. And it was a good step!

Surfer Local also made us realize how important it is to publish regular Google profile posts and inform customers about current issues, new services, or promotions. With the ability to schedule posts directly in the tool and publish them on a date of our choosing, we usually sit down once and plan several posts. 

Statistics have also proven to be very useful. Thanks to them, we can see precisely how essential metrics increase at a specific time and after our actions. It helps us a lot to determine what works best. In Statistics, we can see, for example, how many calls were made to our office from the number given in our Google profile, how many people mapped the route in the app, and how many messages we received. That is very helpful!



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The result


Just two weeks after implementing the recommendations from the Surfer Local audit, we have already seen the results of our efforts. We now occupy a stable average position of 2 throughout the city. And our visibility is increasing all the time!

Through statistics, we are seeing an increase in patient interactions with our Google business profile, and we are noticing a definite increase in phone calls and, as a result, appointments. We intend to continue working on the profile with the Surfer Local app, which constantly introduces new features to meet the needs of entrepreneurs. 

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